Call to Action Complimentary Webinar Series
Developing Leaders for the Future
Wednesday, September 16, 2009
Time: 12:00 - 1:00 pm EST, 11:00 - 12:00 am CT, 10:00 - 11:00 am MT, 9:00 - 10:00 am PT
-- A Preview of Rob Bell's Upcoming Future Connect Program --
Presenter: Rob Bell, Focus Consulting
Join FMI and Rob Bell in a discussion of how successful managers can gain the skills needed to be effective leaders. Once in a leadership role, success is no longer judged by individual achievement. Successful leaders have the ability to inspire associates to consistently give their best effort.
New managers need education and training on the skills that will help them inspire team members to perform at high levels. People will work harder and go the extra mile when they are inspired rather than required.
Participate in this Webinar to learn:
- The difference between management and leadership
- Four characteristics of excellent leaders
- The importance of developing & communicating your non-negotiables
- Techniques to energize your team to use their discretionary effort to go the extra mile
- How to involve everyone on your team to identify opportunities to add sparkle & polish to your customers' experiences
Whether we mean to or not, WE ALL LEAD BY EXAMPLE
Building from the leadership concepts shared, Rob Bell will conduct sessions to help you "Unleash the Power of Mentoring" in your company during FMI's Future Connect Conference on October 12 - 14, 2009.
Rob Bell began teaching his customer service and communication techniques early in his tenure as Personnel Development and Education & Training Director for Dick's Supermarkets, Inc. Drawing on 25+ years of experience in leadership roles, customer service, and training, Rob makes it simple, clear and FUN to improve customer service and gain leadership skills. Before becoming Dick's Supermarkets' go-to-guy for training, as a recovering CPA, Rob worked as the accounting manager for a large trucking company, an auditor, and an adjunct instructor at the University of Wisconsin - Platteville. Rob now tours the country teaching the principles that have helped hundreds of companies and organizations improve their communication strategies.
- Click here for the webinar archive.
