Shaping the Customer's Experience: How Humans Drive Sales in a Ferocious Economy Thursday, March 17 (1am) - Friday, March 18, 2011 (12:59am US/Eastern) 1:00 p.m. - 1:30 p.m. EST FMI Future Connect Webinar [map]

The registration period for this meeting has ended.

Shaping the Customer’s Experience: How Humans Drive Sales in a Ferocious Economy

In today’s tough business environment, what the customer feels – the unique, positive emotions engendered by a skilled and dedicated associate – spells the difference between loyalty and indifference. A culture that produces positive customer experiences begins by recognizing the difference between the business and human dimensions of every service interaction. This session will investigate the critical factors for building a successful Customer Experience Management (CEM) strategy.

Presenter: Jeff Becker, AchieveGlobal


Related Web Pages and Sites:
Future Connect Webpage

Registration Fees: These fees are available through 03/18/2011
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Registration	$0.00