Rodríguez also turns the evaluation lens on herself. She launched a full review of her own role, asking team members to evaluate her performance on an annual basis. The results were markedly positive.

If honest introspection begets improvements in service, it can also lead to solid performances. In 2022, her location boosted sales by 7.54% over the previous year while reducing losses in bakery, deli and fresh foods below 2 percent. At the same time, she managed more than 20 new categories, deftly adapting the assortment to the existing store’s layout.

Her ability to determine needs and spring into action is likewise exemplified in her community relations initiatives. Among other programs, her store has supported environmental actions like coastal cleanups and raised funds for the “Asdownsur” Down Syndrome Association. Rodríguez is also a believer in the combination of sustainability, solidarity and the practice of sports and healthy living. Following that notion, her store in Gran Canaria is involved with a multi-disciplinary sporting event called the Arinaga Beach Raid and an open water swimming event, La “Travesía a Nado” Playa de Arinaga.

Not one to rest on any laurels, she is continuing her assessment-based efforts. Currently, Rodríguez is working on the creation of a QR code that links to a special customer service account for feedback and ideas. That shopper feedback will be used by her and her team to make even more improvements that ultimately set her store apart.

“Ana's evaluations are always very positive as the team sees her as a communicative, engaging, involved, and motivating leader.”