Grochowalski fosters customer loyalty and ensures optimal store conditions by reviewing shopper comment reports with all of his store’s employees.

Grochowalski boosted his store’s customer count by 2.58% last year and turned steadily declining sales into a 1.3% increase.

If bad feedback happens, Grochowski takes action. After fielding customer complaints about rambunctious teens from the nearby high school gathering at the store café, he created an after-school program staffed by employees.

“Groucho's lead-by-example philosophy and enthusiasm for providing an unmatched shopping experience ensures loyalty in not only his employees, but his customers as well.”