Manager
Category A: (1-25 Stores), Finalist
Scott Christi
Roche Bros. Supermarkets, Co.
West Roxbury, MA
At the helm of a Roche Bros flagship store, Scott Christi has proven himself to be a commander skilled at navigation and building trust among his crew of more than 350 associates.
The store he manages is out in front in many ways, leading the banner’s pack with $56 million in total sales and year-over-year sales growth. The location has maintained an operating profit of more than 11% for two consecutive years.
Christi’s also a leader in keeping shrink at bay. Shrink at his store was 3.8% in the most recent year, down from 4.8% the previous year. In 2021, the store donated more than 100,000 pounds of perishable products through efforts like a collaboration with nonprofit company Lovin Spoonfuls.
The move to reduce shrink while improving food equity and security is evident in some of his other initiatives, from improving the speed and frequency of ecommerce deliveries to spearheading one of the company’s largest turkey drives during the holidays. The West Roxbury location is the number-one store in the organization for holiday donation drives, raising more than $45,000 in November and December alone for the Greater Boston Food Bank.
If a testament of a good leader is calm under fire, Christi has demonstrated that ability as well. His team credits him with leading them through ongoing challenges by compassion and clear communication.
Beyond inspiring others with his managerial style, Christi works actively to create future leaders, as his site is a training store for Roche’s developmental programs and he is also known for promoting talent internally. Recently, a produce manager he mentored graduated from a management trainee program and was named an assistant store manager. In addition, Christi and his team proposed extending customer training to be offered in the two languages most frequently spoken in the area as a way to better serve the community.
His belief in the power of education also led him to offer a section of the in-store café to local teachers who provide afterschool tutoring to students in need. He built a program in that department to maintain a clean, safe space and merchandise items that teachers and students might need.
Even as he deftly steers the West Roxbury store, Christi looks for opportunities on the horizon. He regularly engages shoppers at the front end area and asks them to fill out surveys about their experience, which have netted high SGM scores and positive reviews.
“Communication and associate engagement is what Scott does best! You often find him working alongside his associates as he communicates new daily service, merchandising and sales goals.”
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