Social Media Monitoring & Investigations (3 hours)

This investigator's guide to Social Network Investigations will explore the latest search tools popular for Investigating and monitoring for chatter on Social Networks.We will expand on the items you can search for and discuss the items that simply don't work. Deep diving into the social media sites to locate content and potential employee abuse, as well as prevent loss and hinder illegal actions.  Participants will leave with a list of new search resources like Tigertrax, CybertoolBelt, Geo-fencing resources and more on Instagram pictures.

Cynthia Hetherington, MLS, MSM, CFE, Hetherington Group

Threat Assessment in the World of Retail (4 hours)

This workshop includes lecture and case examples in assessing and managing threats and threatening behavior in accordance with industry “Best Practices,” the ASIS/SHRM WVPI.1-2011, American National Standard, Workplace Violence Prevention and Intervention as well as the OSHA Instruction CPL02-01-052 Enforcement Procedures for Investigating or Inspecting Workplace Violence Incidents.  The content will include, trend issues and insights regarding the prevention of Workplace Violence; Threat Assessment and Threat Management insights on “Best Practices;” Intimate Partner Violence and Stalking, a Threat Assessment Perspective; Suggestions for safe suspensions, terminations and layoffs; Active Shooter and the role of the Threat Management Team and Consequence Management.
Dave Benson, Buyer, Save Mart Supermarkets, Center for Personal Protection and Safety

How to Contain Crisis in Today’s Viral World (3 hours)

You know how quickly it can happen. And in today’s world it may not be a question of if - but when - a viral crisis will affect you and your business or organization. What are the new rules for preparing for crisis in today’s fast-moving, viral social media world? Are you prepared? This three-hour interactive, hands-on crisis workshop is designed to help you become aware of potential crises, create effective communication crisis strategy, measure your response effectiveness, and prepare yourself and your company or organization to maximize your overall communication goals. The participants will discuss current viral crisis situations and the communication reaction and responses – both good and not-so-good – and then have the opportunity to test their viral crisis communications skills with role playing and analysis. In addition, you will be provided with ideas and tips you can use immediately to prepare your organization.
Nick Peters, Senior Vice President, CommCore Counsulting Group
Amy Doman,  Vice President of Administration, CommCore Consulting Group
 

Part 1: Measuring Return on Investment of Workers Compensation Medical Cost Containment and Managing the Outcomes. (3 hours total)

Services to manage ever-increasing medical expenses in workers compensation are essential to help eliminate unnecessary care and inflated billing. But, when not properly watched over, cost-control measures and services can become part of the problem and generate unwarranted expenses. Mr. Farrand and Mr. Picone will discuss analytics and options that can help improve your ROI from medical management services. Session Takeaways:
• Identify where unwarranted costs can creep into a workers’ comp program
• Apply strategies for eliminating unnecessary expenses
• Evaluate medical management spend for optimal outcomes
Mike Farrand, Director of Workers Compensation Cost Containment, Willis
Joe Picone, Claim Consulting Practice Leader, Risk Control & Claim Advocacy Practice, Willis

Part 2: How much Risk can we Transfer??
This session will discuss how to protect your company’s Balance Sheet from Third Parties Negligence in the areas of construction, maintenance, suppliers and other service providers through contract development. Session Takeaways:
• Who should we have contracts with
• What to ask for
• What can happen if we don’t have one
Deborah L. Brown, ARM, CPCU, CRIS, AMIM  Assistant Vice President/Sr Client Executive, Willis